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How soon can I expect a reply after sending an inquiry?
How soon can I expect a reply after sending an inquiry?
We value speed and efficiency. All inquiries received through online tools, email, or fax will be answered within 12 hours (excluding weekends and Chinese public holidays).
What’s the process for confirming my order?
What’s the process for confirming my order?
Once pricing, delivery schedule, and payment terms are agreed upon, we’ll issue a Proforma Invoice (PI) for your review and confirmation.
It includes all key details — product specs, quantity, unit price, total value, delivery time, and payment instructions — so both sides are fully aligned before production begins.
What’s your minimum order quantity (MOQ)?
What’s your minimum order quantity (MOQ)?
For sports accessories, our MOQ is 1,000 pcs per style per color — ideal for brand collections, promotional series, or wholesale distribution.
How long does production usually take?
How long does production usually take?
Once your PI is confirmed and the deposit is received, we move straight into production.
Lead time is typically around 30 days, depending on order volume and customization requirements.
What shipping and logistics options do you provide?
What shipping and logistics options do you provide?
We support multiple global shipping solutions, including:
Amazon FBA one-stop delivery
Sea freight, air shipment, China–Europe railway, and trucking
Door-to-door logistics services for hassle-free delivery
Our team will recommend the most efficient and cost-effective route for your market.
Can I order samples before placing a bulk order?
Can I order samples before placing a bulk order?
Yes — we encourage it!
Sample production for sports accessories usually takes 2–3 days, allowing you to check quality, fit, and color accuracy.
Long-term partners enjoy free sample privileges as part of our cooperation program.
What payment terms do you offer?
What payment terms do you offer?
We accept T/T and Western Union, with L/C at sight available for larger contracts.
A 30% deposit is required to initiate production, and the remaining balance is due before shipment.
What if the bulk goods differ from my approved samples?
What if the bulk goods differ from my approved samples?
If you notice any discrepancy, please contact us within 7 days after receiving your order.
We’ll conduct a full quality check and resolve the issue promptly to maintain your brand standards.
What should I do if there are defective or damaged items?
What should I do if there are defective or damaged items?
Please notify us within 7 days of receipt.
If defects are found to be caused by materials or workmanship, we’ll replace the items immediately — no questions asked.
Do your sports products come with a warranty?
Do your sports products come with a warranty?
Absolutely.
Premium performance series: 1-year replacement warranty
Standard products: 6-month replacement warranty
We’re also open to providing custom warranty terms for long-term business partners.
How do you handle customer feedback or complaints?
How do you handle customer feedback or complaints?
We see feedback as an opportunity to improve.
If any issue arises, please share it with our team directly — we’ll investigate and offer a clear, fair solution right away.
Our goal is to make every collaboration smooth, transparent, and built on trust.
Ready to bring your brand’s vision to life?
Ready to bring your brand’s vision to life?
Our team will guide you through every step — from material selection to packaging design.
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